Terms of Use

Last updated – 19 July 2021

 

This website is owned and operated by Wix.com. 
These Terms set forth the terms and conditions under which you may use the website and services as offered. 
This website offers professional and personal coaching services to individuals and corporates. 
By accessing or using the website and the services, you approve that you have read, understood, and agree to be bound by these Terms.

1. Who can use the website?

In order to use the website and/or receive the services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

2. Key commercial Terms offered to customers

When buying a service, you agree that: 
(i)    you are responsible for reading the full-service listing before making a commitment to buy it
(ii)    you enter into a legally binding contract with the coach to purchase a service (called “Coaching Agreement”) (offline process).


A Coaching Agreement (contract) is signed prior to the beginning of any coaching work between the Coach and the client (usually produced following the 30 min free introduction; the free 30-minute introduction is not binding). 


The prices charged for using the services are listed on the website and in the Coaching Agreement. 


VAT tax is exonerated in compliance with article 293 B of the French General Tax Code.


I reserve the right to change the prices for services displayed on the website at any time, and to correct pricing errors that may inadvertently occur. 


The price we both agree and sign as part of the Coaching Agreement we are mutually signing at the beginning of our relationship is guaranteed, prevails over the present Terms of Use and the price displayed on the website, and will not change during the duration of our contract. 


Payment is requested when planning the session, and the packages are paid in advance by card or bank transfer. 


The payment process for packages is done by card or banking transfer, and is communicated offline, and specified in the invoice I will issue to you.


Any other charges the user/ client may incur in connection with their use of the service will be at the user/ client’s own cost and is not deductible.


Coaching sessions can be held on Zoom, Google Hangout, Skype or WhatsApp (audio or video call), or on a French landline phone, at a date, time and frequency agreed together with the client.


For more information, please contact me or refer to the Coaching Agreement that will be issued at the beginning of our relationship.

3.    Cancellation, refund, and rescheduling policy


If either client or coach wishes to cancel or change the time of a session, they can do so by giving one another at least 24 hours’ notice in advance if possible. 


If either the client or the coach does not arrive on time by the beginning of the session, not having already cancelled the session, it will be assumed that the other party is not coming. 


The coach reserves the right to charge the full rate for the coaching session to the client for a missed session without notification or with less than 24 hours’ notice. The coach will attempt in good faith to offer flexibility and reschedule the missed meeting.


If the coach misses the session without notifying the client, she will either reimburse you or offer you an alternative coaching session within 5 working days. 


Sessions already completed are not refunded. 


Packaged sessions are not refunded in case of cancellation but can be rescheduled as per the process described above.

4.    Retention of right to change service offering


Unless a coaching agreement is mutually signed, I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

5.    Responsibility for services 


Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and/or professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals. 

As a member of the International Coach Federation (ICF), I practice according to the code of ethics established by the International Coach Federation “(ICF)”. www.coachfederation.org/ethics.

Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching sessions and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. 

Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

 

Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or  other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

Last, the Coach will endeavor to create a safe and confidential learning environment for the Client.

6.    Ownership of intellectual property, copyrights and logos


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Aurelie Prigent. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

7.    Indemnification


Websites must have the ability to seek indemnification from users and customers that cause damages to the website or its owners.  


You agree to indemnify and hold Aurelie Prigent harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against her by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

8.    Limitation of liability


First, to the maximum extent permitted by applicable law, in no event shall Aurelie Prigent, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Aurelie Prigent assumes no liability or responsibility for any 
(i)    errors, mistakes, or inaccuracies of content; 
(ii)    personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the service; and 
(iii)    any unauthorized access to or use of her secure servers and/or any and all personal information stored therein.

Second, except as expressly provided in the Coaching Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under the Coaching Agreement for all coaching services rendered through and including the termination date.

9.    Right to change and modify Terms


I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you need to review these pages periodically. When I change the Terms in a material manner, I will notify you that material changes have been made to the Terms. Your continued use of the Website or service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

10.    Promotional emails and content


You agree to receive from time to time promotional messages and materials from me, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please notify me at any time.


 
11.    Preference of law and dispute resolution

 

These Terms, the rights and remedies provided hereunder, and all claims and disputes relating hereto and/or to the Services, shall be governed, construed and enforced in all respects solely and exclusively in accordance with the substantive laws of France, or Singapore, according to the country specified in the coaching contract or, in the absence of a contract, the country from which you are connecting (in which case, French law will apply by default, and Singapore law will apply only if you are connecting from/claim to be in Singapore), without regard to its conflict of laws principles. All such claims and disputes shall be brought, and you hereby consent to have them arbitrated, exclusively by a court of competent jurisdiction located in France, or Singapore. The application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded.

12.    Customer support details & contact info
If users and customers need customer support services and correspond with the website and its operators, they can do so using the contact form, or write to aurelieprigent.coaching@gmail.com